Question Shipping attention Answer After receiving your cleared payment, order will be normally shipped within 1 to 3 business days. But in some special situations, your order will be delayed for some more days, such as:  Public holidays, Shipping difficult, Item out of stock o...　　 [More] Tags: shipping attention    shipping difficult    out of stock    public holidays   

Question Shipping Tax Answer Buyer is responsible for any taxes that may charged by local Customs. We have no way of controlling or prediction weather goods will cause taxes when goods reach to buyer’s country Customs. And Customs policy is quite different from country(area) ...　　 [More] Tags: tax    taxes    tax fees    Customs   

Question Shipping Rates Answer   Worldwide countries are mainly divided into 10 zones in logistic. Countries(areas) which listed among zone 7 to zone 10 will need to pay extra 15 US dollars or more when Shipped by UPS/ DHL/ TNT express service. Please check your location z...　　 [More] Tags: shipping rate    worldwide countries    express delivery service   

Question Placing Orders with Multiple Shipping Addresses Answer   You can create and manage multiple shipping addresses in “My account--> My address book”. But our system is designed to accept only one shipping address per order. So if you want to send ord...　　 [More] Tags: multiple shipping addresses    my account    my address book   

Question I Never Received My Order Answer   We apologize if your order does not arrive within the estimated delivery time. All of our packs are sent via tracking number services provided express. An email containing tracking details will be sent to you mailbox the next ...　　 [More] Tags: order not received    lost    estimated time   

Question Shipping & Delivery Answer   We have our own stock and distribution team, orders will be sent out in 1 to 3 business days normally. We use major mail carriers like EMS, DHL, UPS and China Post, which can be monitored any time. Buyer decides the shipment meth...　　 [More] Tags: cost details    shipping fee    worldwide countries